FAQs

GENERAL QUESTION

Bulk SMS messaging allows you to send a large number of text messages to multiple recipients simultaneously. This is typically done using an online platform or software that lets you upload a list of phone numbers, compose your message, and send it out to all recipients at once. It's a popular tool for businesses to send alerts, promotions, notifications, and more.

Yes, BulKSMS supports accented characters and a wide range of foreign languages. This ensures that your messages are accurately conveyed, regardless of the language or special characters used.

Yes, customers can reply to your SMS messages. The replies are typically routed to a specified phone number or inbox, where you can view and manage them. This feature facilitates two-way communication, allowing for customer engagement and interaction.

Messages sent via our BulkSMS are usually delivered within seconds. However, delivery time can vary depending on factors such as network traffic, the recipient's carrier, and the destination country.

To send SMS messages using our platform, you need to log into your account, upload or enter the recipient's phone numbers, compose your message, and hit send. The platform provides options to personalize messages, schedule sending times, and track delivery reports.

The cost of bulk SMS varies depending on factors like the number of messages sent, the destination countries, and any additional features used (like personalization or scheduling). check on our pricing page

PRICING AND PURCHASING

Log in to Your Account: Start by logging in to your account using your username and password. If you don't have an account yet, you'll need to sign up first. Navigate to the Purchase or Billing Section: Once logged in, look for a section labeled "Purchase Credits," "Billing," or something similar. This is where you can buy SMS credits. Select the Number of Credits: You will usually see options to select the number of SMS credits you wish to purchase. Choose the package that suits your needs. Some platforms offer discounts for purchasing larger quantities. Choose a Payment Method: Our system typically provides multiple payment options, such as credit/debit card, PayPal, bank transfer, or mobile money (depending on your location). Select your preferred payment method.

Message can sent onetime

You should try and limit the number of comma separated mobile numbers to approximately 100.

Standard SMS messages may be up to 160 characters long

OPT-INS & OPT-OUTS

Yes! We are one of the top most bulk sms provider in kenya, with the help of our solutions, it is quite easy to send group SMS in all over the kenya via different sms gateway networks e.g safaicom ,airtel and telkom.

SMS API INTREGRATION

To send bulk SMS for your business using an API, obtain API credentials. Use the provided API endpoint to send messages by making HTTP POST requests with parameters like sender_id, message, and recipients. Handle responses to confirm message delivery and manage errors. Use the API for features like delivery reports, message scheduling, and personalization. Always refer to the provider’s API documentation for specific details.

If any issues caused due to SMSC or SMS pushed on any DND numbers, we will credit that much SMS in your account within 48 hours. We are not responsible for any issues caused by 3rd party.

The role of API is to provide an interface between different software systems. Bulk SMS API is a quickest way of delivering SMS to the intended recipient's cell phones. API is of several types including general API and specific API.

WhatsApp

Utility conversations provide your customers with transaction-related information, such as post-purchase notifications and billing statements, and may allow them to confirm, suspend, or modify their purchases. As a business, you must obtain template approval and customer opt-in before sending these messages.

Authentication conversations are conversations initiated by your business that use secure, one-time passcodes to authenticate users during login, including account registration, recovery, and security checks. These conversations require a pre-approved template and customer opt-in.

Marketing conversations are initiated by your business to promote products or services to customers who have agreed to receive messages from you. They require template approval and customer opt-in. This type of conversation can include offers, recommendations, updates, invitations, and other messages initiated by you that aren't authentication or utility-related.

Service conversations are initiated by customers and allow them to engage with your business when they need assistance. These conversations aim to resolve customer inquiries such as product or service support. Also, they don’t require an approved template or customer opt-in.